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| We know our clients are the most important assets we have so our Client Satisfaction Program is an ongoing priority. The Program consists of multiple initiatives including: |
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| Each new Expesite associate attends an orientation and training program for the Client Satisfaction Program in order to stress the importance of this to the success of both our team and our clients’ teams. |
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| Ongoing surveys are conducted at various times of our engagement with our clients. We conduct initial reviews of our sales process, product responsiveness, usability and training, to surveys after support requests. We also make "Well Check Up" calls to clients to let them know we value their business, and to confirm their satisfaction with our product, support and services. |
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| Each quarter, we dedicate time to analyze each client engagement to determine if we are doing all that we can to satisfy our clients based on product use, feedback, and follow through, to ensure 100% client satisfaction is being attained. |
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| Our client feedback is extremely critical to the success of our projects. Each feedback session is carefully documented, shared with the appropriate team members at Expesite and then acted upon. All feedback receives a prompt response and plan for incorporating into subsequent version upgrades or customized modules, where appropriate. |
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